Returns & Exchanges

Everything we sell is made by hand, so we want you to love it. Here's how returns work.

Ready-made items: 14-day returns

You can return ready-made items (designs from our shop that aren't personalized) within 14 days of delivery.

• Items must be unused, unwashed and in the condition they arrived.
• You pay return shipping, and original shipping isn't refunded.
• Email us before you send anything. Returns sent without asking first can't be accepted.

Wrong size? We'll swap it.

Ready-made items can be exchanged for a different size within 14 days of delivery, with no new order and no waiting on a refund. Email us with your order number and the size you need. Send the original back (you pay return shipping), and we'll make and ship the new size free as soon as tracking shows it's on its way to us.

Custom and personalized items: final sale

Anything made with your art, photos, names, colors or other details is made just for you, so it can't be returned or exchanged. That's why we send a proof first: please check names, spelling and dates before you approve it.

Damaged, defective or wrong item?

We'll make it right at no cost to you, custom items included. Email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't pay any shipping.

How to start a return

1. Email joco@jococustomdesigns.com with your order number and the item you're returning.
2. We'll reply, usually the same day, with the return address and instructions.
3. Ship it back with tracking. We're not responsible for returns lost in the mail.

Refunds

Once we receive and check your return, we'll refund your original payment within 3 business days and email you when it's done. Your bank may take another 5 to 10 business days to post it. Haven't seen it after that? Email us and we'll look into it.

Questions? Email joco@jococustomdesigns.com.