Shipping policy

Shipping

How long it takes
Everything is made to order. We print in-house and hand-pour epoxy that needs time to cure, so each order takes 3–5 business days to make before it ships. For custom and personalized items, that clock starts once you approve your proof. Large group orders can take longer, and we'll give you a date when you order.

Delivery time depends on the carrier, usually 2–5 business days after your order ships.

Tracking
We email your tracking number the day your order ships. Don't see it? Check your spam folder, or email us.

Carriers and cost
We ship with USPS, UPS and FedEx, and you'll see the shipping price at checkout. We pick the fastest, cheapest option for your package. If shipping costs us less than you paid, we refund the difference. If it costs more, we cover it.

Shipping outside the U.S.
Email us before you order and we'll quote shipping, so you don't get a surprise.

Questions? Email joco@jococustomdesigns.com